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Covering yesterday's theft with today's receipt

Lapping is taking one customer's payment and covering the gap in their account with the next customer's payment, then covering that one with a third. Every account is eventually right and every one of them was wrong for a while.

Hone is a place to practise a career, one idea a day. This is one of its lessons, written out in full and free to read without an account.

In beta. This lesson was written for Hone and has not yet been checked by a qualified accountant. Practice material, not professional advice. What that means.

What it is for

It is the scheme that explains why continuous effort is a signal. Lapping cannot be left alone: the person has to keep posting to stay ahead, so it usually surfaces during an absence, which is the real reason mandatory leave is a control rather than a benefit.

How to think about it

Compare the date a payment was received with the date it was posted to the customer's account. A growing delay across many accounts, concentrated in one person's work, is the pattern. A single late posting is nothing.

Worked example

A payment is taken and the account left short
One customer is now wrong.
The next customer's payment covers that gap
Now a different customer is wrong.
The delay between receipt and posting grows
This is the measurable trace.
It surfaces during an absence
Because it needs somebody to keep it moving.

Your turn

Name the two dates whose difference reveals lapping.

Compare the date received with the date 

The trap

Chasing one delayed posting. A single one means nothing at all; the signal is a growing delay across many accounts handled by the same person, and reacting to the first one destroys the chance of seeing the pattern.

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